Uninstallation of AT&T/SBC Self Support Tool

As part of my daily IT routine, I had to use a magical, mystery disc from AT&T/SBC to install a DSL line in one of our offices. This disc, as I suspected, installed a bunch of ride-along software (in addition to letting me configure the account on AT&T/SBC servers, which was all I really wanted out of the disc in the first place). All ranting about how much this whole process sucks aside, I was able to use standard methods to uninstall everything it installed with one exception. For whatever reason, the SBC Self Support Tool’s uninstaller did not remove the product. I found an uninstall.exe in the Program Files/SBC Self Support Tool folder, but when running it it would simply prompt that I had to uninstall from the Add/Remove Programs option in the Control Panel. (Which no longer showed the SBC Self Support Tool, presumably because it thought it was already uninstalled.) Ugh, Windows.

Anyway, the fix is to simply run that same Uninstall.exe with a command line of SBC, you could do the following from the Start/Run:
“c:\program files\sbc self support tool\uninstall.exe” SBC

Update – 19-Oct-2008: (As per David in the comments, be sure to include the quotes!)

Don’t know if anyone will need this info, but I found it in one of the install logs from the product, and thought it might help someone else out.

30 Responses to “Uninstallation of AT&T/SBC Self Support Tool” »»

  1. Dan
    Comment by Dan | 05/20/08 at 1:56 pm

    Thanks a zil!! I’ve been trying for days to get rid of this darn thing.

  2. Comment by Angelo | 06/19/08 at 10:30 am

    When I click on the ‘uninstall.exe’ file I get a pop-up that says “To uninstall, open the Control Panel and run Add/Remove Programs”. Now the problem with that is that the SBC tool is not listed in the Add/Remove Programs.

    Any thoughts?

  3. Comment by tgeorge | 07/15/08 at 2:07 pm

    @Angelo: You need to make sure you use the Start/Run method listed in the original article. The trick is in making sure that the letters SBC show up AFTER the uninstall.exe.

  4. Comment by David | 08/04/08 at 4:39 pm

    I had to navigate to the file and ended up with “C:\Program Files\SBC Self Support Tool\Uninstall.exe” SBC with the quotes to get this to work, but this helped immensely. Thanks.

  5. Jon
    Comment by Jon | 08/07/08 at 4:20 pm

    Thanks for the tip!

  6. Comment by CrazyJuice | 08/13/08 at 9:46 pm

    Ran the ‘c:\program files\sbc self support tool\uninstall.exe SBC’ and it gets an error message. “Windows cannot find ‘c:\program files’ Make sure it is spelled correctly…. blah blah blah.”
    When I run ‘c:\program files\sbc self support tool\uninstall.exe’ WITHOUT the SBC part, I get the error message to uninstall from Control Panel which I can’t. Please give me some ideas here. Had this thing for months…..

  7. Comment by Sassy MeeMaw | 08/19/08 at 10:06 pm

    Tried the c:\program files… but didn’t work. Says “cannot find file” . Now how do I remove the SBC tool?

  8. Comment by Thomas | 09/14/08 at 8:38 pm

    Angelo I h ad the same problem and had to end up calling
    At&t technical support and so far I have not found a solution.. did you.

  9. Comment by tgeorge | 10/19/08 at 12:47 pm

    Guys, be sure to put quotes around the first part. It should read:
    “c:\program files\sbc self support tool\uninstall.exe” SBC

    I’ve updated the post to reflect this.

  10. Comment by Gigger | 11/07/08 at 1:40 am

    Is not working for me either. Even tried copying and pasting your info into my Start/Run, but get the message that windows cannot find…

  11. Comment by mike | 11/30/08 at 4:29 pm

    Same problem with no uninstall maybe its time to change ISP

  12. Comment by buddhamouse | 12/27/08 at 9:54 am

    Thanks so much!! That worked for me.

    I had originally tried double-clicking on the Uninstall.exe program in the SBC Self Support Tool directory. A popup dialog appeared with the message to remove the program in the Control Panel. I went to the Control Panel and there was no sign of the Self Support Tool there.

    When I ran the Uninstall.exe from the command line with the argument SBC as you instructed, the thing worked!

  13. ryg
    Comment by ryg | 01/08/09 at 9:03 am

    Couldn’t do it thru the Run command, BUT, I was able to do it thru DOS. Start the Command Prompt program (DOS), when the black box shows up, type CD C:\PROGRAM FILES\SBC SELF SUPPORT TOOL then hit ENTER. Then type UNINSTALL SBC and ENTER.
    After it finishes, I restarted my computer and navigated back to the directory in Windows Explorer to delete the directory and the remaining files that didn’t uninstall.
    This worked fine for me and it really unloaded a heap of crap off my computer.
    Thanks for the original post!

  14. Comment by Brian | 01/25/09 at 10:57 pm

    Ran the ‘c:\program files\sbc self support tool\uninstall.exe SBC’ and it gets an error message. “Windows cannot find ‘c:\program files’ Make sure it is spelled correctly…
    I tried the DOS as well, but got an “uninstall is not a correct command…” message.

    This worked in the run line for me:
    “C:\Program Files\SBC LightSpeed Self Support Tool\uninstall.exe” SBC

    Hope this helps.

  15. Comment by Sarah | 02/02/09 at 10:48 pm

    I was having the same problems as everyone above, regarding the uninstall. None of the paths above worked for me. This is what I did:

    Start== Run== msconfig== uncheck AT&T self support tool under the startup tab

    Then, I was able to go in to the c drive and delete the entire folder from there. I did a search and nothing came up once I cleared the trash.

    I am not a computer expert, this is just what worked for me. Hope this helps another poor lost soul.

  16. Comment by snoopy | 03/01/09 at 5:58 pm

    ryg’s comments did it for me. the start/run clause didn’t work. this page helped much!

  17. Comment by C Programmer | 03/24/09 at 11:05 am

    I already had this problem when use AT&T/SBC self support tool. Thanks for your information. I’ll try it!

  18. Bob
    Comment by Bob | 05/02/09 at 6:20 am

    I keep get the AT&T Self Support Pop Up. Try as I may just cannot get delete pop up.

  19. Comment by cade | 06/05/09 at 12:53 am

    I finally removed the SBC support tool by going to the folder ATT SST in Program Files and simply selecting unistall.exe after I had unsuccessfully searched for the uninstall tool in the add/remove programs and on the start/ all programs menu!!!

  20. Comment by Tom Gellenbeck | 09/06/09 at 9:13 am

    I found that this only worked for me if it was case sensitive. My command was

    “C:\Program Files\SBC Self Support Tool\UNINSTALL.EXE” SBC


  21. Comment by Marvin | 11/10/09 at 9:37 pm

    Thanks for posting this. Problem solved.

  22. Comment by Brant | 11/14/09 at 4:46 am

    I tryed everything from the opening post down. With SBC at the end, without it, with quotes, without them. The only thing that kinda worked for me was what Sarah said.

    Start== Run== msconfig== uncheck AT&T self support tool under the startup tab.

    It’s still there but it doesn’t start up or pop up so thats good enough for me. 🙂

    Thanks everyone who posted. Very helpful!

  23. Don
    Comment by Don | 01/04/10 at 2:50 pm

    My computer has the secruity thing and i cant acess anything on my computer because it makes me sign in, but the problem is when i sign in it always logs me off.

  24. Comment by Stephen | 01/05/10 at 3:28 pm

    You guys rock. Thanks for help with my SBC devil

  25. Comment by veres | 01/22/10 at 6:04 pm

    Brilliant! Worked great. Thanks a bunch.

  26. Comment by lims | 01/31/10 at 5:19 pm

    this is exactly what I was looking for…att wants to charge me almost $100 for support to remove this annoying tool…
    I have windows xp on a dell laptop inspiron 700m. I can not find “Run” on my Start menu. what should I do, anyone?
    thanks so much!

  27. Comment by Mr. Jim | 02/06/10 at 11:54 am

    In the SBC Support Tool folder find SBRemove_English.exe and run it.

  28. JJJ
    Comment by JJJ | 04/08/10 at 2:37 pm

    I just used ccleaner to remove it. I tried to use the support tool once and it doesn’t even work. It doesn’t even serve a function, its garbage and probably full of rootkits or something.

  29. DD
    Comment by DD | 06/25/10 at 11:37 am

    Great tip! From the Run window typed the file path exactly as written above (with quotes included) and the uninstall ran perfectly. This little bugger has been around for a while! Thanks again!

  30. Comment by Brian S. | 09/15/10 at 10:42 pm

    Thanks for the fix Sarah. I tried everything on here from the run command, the DOS command, the SBRemove, changing file names, you name it. What finally worked was going into run, typing msconfig, and unchecking SBMotive from the startup tab. After restarting my computer I was finally able to delete the entire SBC Self Support Tool folder. That damn crappy folder has hung around since 2007.

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